Frequently asked questions

Can you provide me with CAD Blocks?
Yes - We can provide you with CAD Blocks in a variety of formats for all our evolution® Reception Desks enabling you to create your own plan. These are all downloadable from our website.

Can I have a logo on the Upstand of my desk?
evolution® classic: Yes - the standard logo is a cut out in the etch effect film that is applied to the glass or acrylic of your desk, or, depending on the logo design, we can apply a vinyl cut logo or lettering. For either, we will require artwork emailed to us in an EPS vector format line drawing. Please call our support team for more information and costs.

evolution® light: Yes - For a vinyl cut logo or lettering we will require artwork emailed to us in an EPS vector format line drawing. For more complex full colour corporate graphics such as photographic images, artwork should to be provided at 300dpi at A4 size. Please call our support team for more information and costs.

Can I have the logo in colour?
Yes - the logo will be created in coloured vinyl and the artwork will need to be provided in an EPS vector format. The cost will depend on the number of colours and each logo will be costed individually. Please contact us for more information.

Can I have Plinth or Counter Lighting?
Yes - these are extras please contact us for prices.

What are your current lead times?
Lead Times may vary due to order input but start at 10 working days for evolution® Express - Guaranteed. We aim to produce all standard evolution® products within 4-5 weeks of receipt of order through to 6-8 weeks for the complete bespoke solution.

Can you supply me with Samples?

Yes - All standard wood veneers and laminates are available direct from Clarke Rendall. Alternatively, wood grain or plain laminate samples may be requested on-line at www.egger.co.uk/zoom. Any other requirements may have to be ordered in specially.

The prices shown in your brochure are retail. What are my Trade Terms?
If you have ordered with us before  - Your Trade Terms will have already been agreed. If you are a new client - You will need to complete a Credit Account Application Form. On receipt of this your Trade Terms will be confirmed to you.

I like the style of your standard evolution® products but they don't quite fit the space, can you still help me?
Yes - we are more than happy to modify any of our standard furniture to suit your requirements; we can design them for you and provide you with a quotation.

Can I download from your website?
Yes – all images, line drawings, CAD Blocks and the specifications of all standard evolution® products are downloadable from our website.

What is the finish on the underside and inner faces of the reception desks?
All interior and underside surfaces in titanium effect finish

Do you deliver and install?
Yes - we have our own teams of skilled fitters in our own vehicles who will install the furniture in your clients premises professionally and courteously. They will leave the premises in a clean and tidy condition.

Do you charge for this service?
We offer different levels of service depending on your requirements:
Scheduled Delivery - This is a free of charge service available on all evolution® standard product orders.  All mainland UK deliveries are undertaken on weekly regional scheduled journey plans enabling us to provide complete national coverage.  

Requested Delivery - For deliveries required on a specific date and time a charge will be made for this service and the cost will be shown on your quote.

Specials & Bespoke Orders - Delivery and Installation charges will be priced accordingly.

Non-Mainland UK - All deliveries outside of mainland UK are by special agreement only.

Collections - All furniture is available for collection ex-works. This is by special agreement only.

I have contacted my client regarding delivery and installation and the site is not ready. Can you store the furniture for me?
Yes – as stated on our Order Acknowledgement we can store the furniture free of charge for one week beyond the agreed delivery and installation dates.  If the site is still not ready after that week, the furniture will be moved to an off-site storage facility and charged at the minimum rate of £100.00 + VAT per week or 2.5% of the order value whichever is the greater. At this point the balance invoice will also be raised and payment will become due as per the terms of your Order Acknowledgement. If the furniture has not been delivered within 8 weeks of the acknowledged delivery date, the storage charge will increase to 10% of the order value until a delivery and installation date has been confirmed. Payment of these charges will be due in 7 days from invoice date.

My client would like something totally unique to him. Can I still order from you?

Yes - we can provide you with the complete Bespoke solution and will help with the design and planning.

Will you visit site to carry out a survey?
We will carry out a site survey for all fitted furniture.  For freestanding furniture you will be sent a Site Survey Form with the Order Acknowledgement Pack requesting access information and any special points we should note.

The new furniture has been installed and it looks fantastic, how do I clean it?
Cleaning methods vary depending on the finish of the furniture:
         
Veneered Furniture - The lacquered surface of a veneer desk should only be cleaned with a soft damp cloth to remove dust etc and then dried off with a soft duster.  Spray or Wax Polishes must not be used and Clarke Rendall will not be held responsible for damage to the lacquer surface as a result of using these items.  Any water spillage should be mopped up straight away.

Laminate Furniture, lacquer, HI-MACS® & DuPont™ Zodiaq® - The surface may be cleaned with any non-abrasive, non-aerosol cleaner. Any water spillage should be mopped up straight away.

Glass and Acrylic Upstands - These should be cleaned with glass cleaner on the visitor side.  The Receptionist side should be cleaned with a soft damp cloth, as there is a film applied to the rear and this could be scratched, scored or scuffed.

Glass Shelves - If the shelf has been sandblasted to the rear this may only be cleaned with a damp cloth as there is a protective coating applied to this side.  Its trade name is ‘Clear Shield’.

Metalwork - This should be cleaned with a dry cloth and buffed up, alternatively use WD40 and buff immediately to remove any fingerprints and excess oil.

Other Information
Specifications - We reserve the right to alter designs and specifications without notice.

Environmental Policy
Wherever possible we use materials that are sourced from countries that have a defined policy for the management of sustainable resources.

VAT
All prices shown are retail and are exclusive of VAT

Warranty
All furniture is guaranteed free from defect in material and workmanship under normal and proper use for a period of one year. Notice of any defect must be notified within 7 days of delivery and installation. Clarke Rendall's examination of the furniture must find the product to be defective or this warranty will be of no effect.


            
Bringing furniture design to life
Head Office: 01908 391600 • London Showroom: 020 7781 2162 • Email: salessupport@clarkerendall.com